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Frequently asked questions
We require a 50% down payment for every tour to confirm your booking.
Yes, we accept payments through Gcash, WeChat, Alipay Paymaya and Paypal (with 5% service charge).
If you encounter any payment errors while booking through our website or through the payment gateway, do reach us via Email, Instagram, or Facebook, so we can assist you!
Our operation starts from 8:30 am to 5:30 pm, Monday to Saturday.
The best way to contact us is through our email ([email protected]); Facebook page (Island Diaries Travel and Tours); WhatsApp, Line and Viber (09067139620).
Our suggested pick-up depends on the tour you avail. For day tours, we recommend 5:00 am – 9:00 am pick up time.
After your booking is confirmed through our website, you will immediately receive an email stating that your order is being processed, next email will be the details of your booking, and lastly will be a confirmation that we have finished processing your booking.
Yes, we allow changes after booking has been paid. Kindly fill out the inquiry form or contact us through our email ([email protected]); Facebook page (Island Diaries Travel and Tours); WhatsApp, Line and Viber (09067139620). However, these changes will be subject to availability and/or additional fees.
Yes, you can pay the other 50% during the tour. But again, you need to pay the required 50% down payment for every tour to confirm your booking.
We do not limit the number of guests we accommodate in one day.
If you avail of private tours, there will be no other guests in the van with you. We also offer separate packages for joiner/shared tours.